MyFedLoan has created a page on their website titled “Frequently Asked Questions” (FAQ) in order to address some of the inquiries that they get from customers the most frequently. You only need to take a single glance at it to understand it completely. Because MyFedLoan is so committed to providing its customers with outstanding service, it is able to give its customers the priceless gift of peace of mind.
Is it okay to use FedLoan Servicing?
Absolutely, the company complies with all laws and regulations. Don’t worry about it too much because it really isn’t that big of a concern.
What exactly is meant by the term “MyFedLoan”?
The Pennsylvania Higher Education Assistance Agency (PHEAA) is the owner of the MyFedLoan website and is responsible for its upkeep. MyFedLoan is a nonprofit organisation (PHEAA).
Help! I’m completely lost when it comes to using MyFedLoan!
FedLoan offers its customers a number of tools that can be extremely helpful.
- The most important of these is that you can make payments on your student loan.
- Choose a plan of payments that is most convenient for you.
- If you keep track of your loan payments, you will be able to take joy in the fact that the total amount owing will steadily decrease over the course of the loan.
I need some more time to repay this debt; is that possible?
Yes, you may alter your loan due date.
Please refer to the methods listed below in order to achieve this goal:
- Make sure you are in active repayment.
- The very first payment on the loan is due without delay.
- Make sure that your request to amend the date is submitted anytime between the first and the 28th of the relevant month.
What is the best way for me to get in touch with MyFedLoan’s customer care team?
Dial 800-699-2908. It is important to note that this number is only checked during normal business hours (Monday through Friday, 8 a.m. to 9 p.m. EST).
Even though I am now enrolled in school, I still have to pay my bills. Why so?
If you recently moved funds to your new school, the MyFedLoan system may not yet reflect your new school’s information.
If you are unable to make the payment, please file a request for a General Forbearance. If you are able to make the payment, please do so. Your request should be submitted under the “Trouble Paying” page. When the system has been updated to reflect the new status, you will no longer be billed for the service.